Privacy Policy

WHO WE ARE

The Driftwood Hotel is a partnership, owned by Alan and Fiona Robinson.

WHAT INFORMATION DO WE COLLECT

We collect information about you when you make an enquiry or reservation through our website, social media and when you telephone, email or mail to make an enquiry or reservation at the hotel or restaurant. We also collect information from you when you sign up to any of our marketing communications or enter our competitions through email or mail.

Some of the information we collect may be classed as personal data and will typically include:

Contact details, including name and address, telephone and email details

Personal information, for example date of birth, nationality

Credit card details for reservation and transaction purposes

Any special requirements, such dietary, disability or health details

Passport details

If you provide us with any personal data relating to any third party (e.g. information about your spouse) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal data for the respective purposes.

HOW WILL THE INFORMATION BE USED

We use the information we collect about you to process your bookings, answer your queries, process your gift voucher purchases and to provide our hotel and restaurant services and to generally enhance your experience.

Only with your consent, we will contact you via our marketing and sales channels about our products and services which we think may be of interest to you.

We may use your information collected from the website, via cookies or direct input, to personalise your visits to our website and send emails to you.

SHARING OF DATA

We will only share your data with trusted third parties for the purpose of marketing communications from us to you relating to the Driftwood.

TRANSACTION AND INFORMATION SECURITY

We take reasonable appropriate technical and organisational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss and unauthorised access or disclosure. Although we take reasonable care to keep your personal data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any data provided.  As part of our security measures, we use encryption technologies for online transactions via our booking websites.

DATA RETENTION

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.

If you are a previous guest, staying with us before 25th May 2018, we will retain your data and continue to communicate with you until 5 years has elapsed since your last stay.

If you are a member of our email database, we will retain your data and continue to communicate with you until 2 years since you last opened an email from us.

If you contact us or stay with us after 25th May 2018, we will only communicate with you if you give us your consent.

If you no longer wish to be contacted, you can unsubscribe by any of the following methods:

selecting the UNSUBSCRIBE link included in our emails or on our website or contact the hotel on +44 1872 580644

ACCESSING YOUR PERSONAL INFORMATION

You have a right to access a copy of the information which we hold about you.  If you would like to do this, please email to info@driftwoodhotel.co.uk or write to us at the following address:

Front Desk Manager
Driftwood Hotel

Rosevine

Portscatho

Cornwall

TR2 5EW

 

COOKIES

We use cookies on our website to enhance your experience with us.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

If you wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors. 

LINKS TO OTHER WEBSITES

This privacy policy applies solely to information collected by the Driftwood. Our website may contain links to external sites, operated by other owners and third parties, over which we have no control.  Any access to such other sites or pages is therefore entirely at your own risk and we recommend that you read their Privacy Policy.

CHANGES TO OUR PRIVACY POLICY

Our privacy policy is regularly reviewed, and any revision will be posted on our website.

ANY QUESTIONS?

Any questions on our use of your personal data should be directed to Front Desk Manager or info@driftwoodhotel.co.uk.

This Privacy Notice was last updated on 25 May 2018.